Order processing and fulfilment
Most orders are processed within 1–3 business days from the time you place them. That period covers picking, packing and handing the parcel off to the carrier. If an item requires special handling or freight delivery, we will note that on the product listing and during checkout.
Shipping destinations and timing
We ship throughout Canada. After your order leaves our Ottawa fulfilment centre, typical delivery times within Canada are 3–7 business days. Transit can vary by region, weather and carrier operations. For bulky or truck-delivered items, an appointment or specific delivery arrangement may be needed.
Returns and refunds
Returns must be started within 30 days of purchase. Returned items should be new, unused, unassembled and in the original packaging. Return shipping is the customer’s responsibility. Refunds for accepted returns are issued to the original payment method and usually appear within 7 business days after we receive and inspect the return. Shipping charges are not refundable except where required by law.
Product information and support
Product listings provide the core details you need—dimensions, recommended ages and component lists when available. If a listing does not answer your question, send the product name and your question to [email protected] and we will reply with the best available information. For help by phone, call +1 6137907155 during business hours.
Need a specific answer?
Email [email protected] or call +1 6137907155 with the details relevant to your question.