Return eligibility
We accept returns for most items within 30 days from the date of purchase. To be eligible, returns must be new, unused, unassembled and returned in their original packaging, including all accessories, manuals and any promotional items that shipped with the product. Items received damaged should be reported to us promptly so we can advise on next steps.
How to return an item
- Contact customer service at [email protected] with your order number and reason for return.
- Pack the item securely in its original packaging.
- Ship the return using a carrier of your choice and retain proof of shipment; the customer is responsible for return shipping costs.
Once we receive and inspect the returned item, we will notify you of the refund decision by email and process any approved refund.
Refund timing and fees
Approved refunds are issued to the original payment method. Refund processing usually takes up to 7 business days from the date we receive and accept the return. Shipping and delivery charges paid at purchase are not refundable unless required by law. We do not charge a restocking fee.
Exceptions and non-returnable items
Certain items that are marked as final sale, cleared for safety or personalised may not be returnable; these exceptions will be noted on the product listing. If you received an item as a gift and need help, contact [email protected] for instructions.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 170 Lees Avenue, 319, Ottawa, ON, K1S 5G5, Canada.